Privacy Policy

1. Who is responsible for your data

Ventrevo (www.ventrevo.com) is operated by a self-employed trader (autónomo) registered in Spain, who is the data controller for the processing described here. The controller's full legal name, tax identification number (NIF) and postal address are available on request at info@ventrevo.com.

2. Data we collect

• Account data: email address and sign-in details if you create an account, including when you sign in with Google.
• Order data: products bought, prices, currency, order dates, order status and, for guest checkout, the email address you enter.
• Payment data: card and billing details are entered directly with Stripe. We do not receive or store your full card number.
• Delivery data: the license keys and download links issued for your order.
• Communications: messages you send us, for example by email.
• Saved preferences: wishlist items and any price-drop or back-in-stock reminders you choose to turn on.
• Technical and usage data: pages visited, referring site, country, browser, operating system, device type, time on page, page speed, errors and clicks (see section 6).

3. Why we use your data and the legal basis

• To process orders, take payment, deliver license keys and PDF downloads, and send order emails — performance of a contract (Art. 6(1)(b) GDPR).
• To manage your account and provide customer support — performance of a contract.
• To keep invoices, receipts and accounting records — legal obligation (Art. 6(1)(c) GDPR).
• To prevent fraud, abuse and duplicate deliveries, and to keep the site secure — legitimate interests (Art. 6(1)(f) GDPR).
• To understand how the site is used in aggregate and improve it — legitimate interests, or your consent where consent is required.
• To send wishlist reminders you have switched on — your consent, which you can withdraw at any time.

We do not sell your personal data and we do not send marketing newsletters.

4. Payments through Stripe

Payments are processed by Stripe. Stripe collects your payment and billing details directly and processes them under its own privacy policy (stripe.com/privacy). Stripe may calculate tax from your billing details and issues payment receipts. We receive confirmation of payment, the amount and limited billing information needed for our records.

5. Digital delivery and emails

After payment is confirmed, your license keys or PDF download links are shown on the order confirmation page, in your account (if signed in) and in an order email sent to your address. Order emails are sent from our notify.ventrevo.com sending domain through our hosting provider's email service. Replies go to info@ventrevo.com.

6. Cookies, local storage and analytics

We use browser storage that is necessary for the site to work: keeping you signed in, remembering your cart, your language choice and recently viewed products.

Our hosting provider, Lovable, provides visitor analytics for this site. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors and clicks. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Additional shopping events (such as adding to cart or completing a purchase) are only sent if you have given analytics consent, and never if your browser sends a Global Privacy Control signal. We do not use advertising pixels or advertising cookies.

7. Who we share data with

We share data only with service providers who help us run the store: Stripe (payments), our hosting, database and email provider (Lovable and its infrastructure providers), and Google if you choose to sign in with Google. We may also disclose data where required by law, for example to tax authorities.

8. International transfers

Some providers may process data outside the European Economic Area. Where this happens, transfers rely on safeguards recognised under the GDPR, such as adequacy decisions or the European Commission's Standard Contractual Clauses.

9. How long we keep data

We keep account data while your account is open. We keep order, invoice and payment records for as long as Spanish tax and commercial law requires. Other data is kept only as long as needed for the purposes above and then deleted or anonymised. Analytics retention is described in section 6. You can ask us at info@ventrevo.com for the retention period that applies to specific data.

10. Your rights

Under the GDPR you have the right to access, correct and delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting earlier processing. To exercise these rights, email info@ventrevo.com. You also have the right to complain to a data protection authority — in Spain, the Agencia Española de Protección de Datos (www.aepd.es).

11. Security

We use encrypted connections (HTTPS), access controls and restricted administrator access to protect your data. No online service can guarantee complete security.

12. Children

Our printable books are made for children, but purchases and accounts are intended for adults (parents, carers and educators). We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this policy when our services or legal requirements change. The "Last updated" date above shows the latest version. Significant changes will be highlighted on this page.

14. Contact

For any privacy question or request, contact info@ventrevo.com. See also our Terms & Conditions and Refund policy.