Buyer protection
Refund policy & delivery guarantee
Every purchase on Ventrevo is backed by an instant-delivery guarantee and a fair refund policy for CD keys. Here's exactly how it works.
Instant delivery
Keys reserved atomically at checkout and shown within seconds.
Verified inventory
Every key is source-verified before it lists on the store.
Activation-backed
If a key won't activate, we replace or refund it.
Human support
Real people review every activation ticket.
When refunds apply
- Unrevealed keys: full refund within 14 days of purchase, no questions asked.
- Revealed but invalid keys: refund or replacement once the vendor (Steam, Microsoft, Adobe, etc.) confirms the key is invalid, already redeemed, or region-blocked.
- Duplicate charges or failed delivery: automatic refund within one business day.
When refunds don't apply
- Buyer's remorse after a key has been revealed and successfully activated.
- Region mismatch when the listing clearly states the supported region.
- Hardware or platform issues unrelated to the key itself.
How instant delivery works
When you complete checkout, Ventrevo reserves a key from stock inside a single database transaction. The key is bound to your order before the payment provider confirms — so a successful charge always corresponds to a delivered key. You'll see it on your account page and receive a confirmation email within seconds.
Key activation troubleshooting
- Copy the key exactly — no leading or trailing spaces.
- Activate on the platform the listing specifies (Steam, Microsoft account, Adobe, etc.).
- Confirm your account region matches the listing's supported region.
- If activation still fails, open a support ticket with a screenshot of the error message. We respond within one business day and issue a replacement or refund.
How to request a refund
Email support@ventrevo.com with your order number and, if the issue is activation-related, a screenshot of the platform's error message. Most tickets are resolved within 24 hours.